Elevate and Align Policies
Shipping:
I typically ship the next business day (M, W, F) on US orders. Please understand that I do my best to offer the most reasonable shipping policy and the shipping costs are geared toward purchases of 2-4 items. If you are concerned that shipping costs may be too high for the cost of your particular order, please contact me. Because shipping is an estimate. Costs are calculated by weight. If I can ship your items cheaper, I will do so. I do refund for shipping costs over $1 of actual shipping cost.
I ship by USPS by either first class, parcel post or priority mail, depending on the shipping cost and fee. If your shipping payment covers the cost of priority mail, then your package will be shipped by priority mail. I am happy to provide insurance or expedited shipping as necessary to meet your needs, just ask for an invoice for extra services.
Please provide a current address. I am not responsible for additional shipping costs or loss of items associated with incorrect shipping addresses provided by your account.
Refunds and Exchanges:
At Elevate & Align, we take great care in selecting, preparing, and packaging our products to ensure they arrive in the best possible condition.
Returns and Exchanges
At this time, we are unable to accept returns or exchanges.
Your satisfaction is important to us. If you are unhappy with your purchase or experience an issue with an item, please contact us before leaving feedback. We are always happy to discuss your concerns and do our best to find a reasonable resolution.
Damaged Items
If your order arrives damaged during shipping, please contact us within 4 days of receiving your package. Photographs of the damaged item are required so we can evaluate the issue and determine an appropriate resolution.
Unfortunately, damage claims submitted more than 4 days after delivery cannot be considered for a refund or exchange.
Refunds
When a refund is approved, original shipping fees are nonrefundable.
Product Descriptions and Natural Variations
We make every effort to provide accurate product descriptions and photographs. Please review all product details carefully before purchasing.
Because many of our products feature natural crystals, minerals, and handcrafted elements, variations in color, shape, size, texture, and appearance are normal and contribute to the unique character of each item. Scented products may also vary slightly in fragrance perception.
Additional Policies and FAQs:
We love to create custom orders, however, all items that are on sale and sample sizes are sold AS IS. If you see an item that is on sale or a sample and would like it created differently, the item will be charged normal price (not sale price).
All body products sold here are those that have first been tested, used and enjoyed by myself, family, and friends. Products containing essential oils have been created with safety in mind with regard to appropriate concentrations of individual oils. These products have not been FDA approved or lab tested. Each of us has our own particular sensitivities, therefore please discontinue usage if irritation occurs.
**************************************************************
*****Please note! I use RECYCLED packing products that I receive from my suppliers. This includes paper, bubble wrap, etc... I understand the importance of reducing our carbon footprint, so instead of throwing that material away, I choose to re-use it.*****